Question 1

Is Alan HIPAA and FERPA compliant?

Accepted Answer

Yes. Alan is HIPAA compliant with a Business Associate Agreement available for healthcare deployments, and FERPA aligned with parental access controls and identity verification gates that match Department of Education guidance. Every call is transcribed and audit logged for review.

Question 2

Can Alan run alongside our existing phone system?

Accepted Answer

Yes. Three ways to add a phone number: buy a fresh one on the platform, port your existing number, or keep your existing number and forward it to a new platform number. Alan works alongside Microsoft Teams, RingCentral, Cisco UCM, Zoom Phone, and any SIP or PRI line. No rip and replace.

Question 3

How does Alan stay current with our hours, deadlines, and FAQs?

Accepted Answer

Reference URLs. Add up to ten links per phone line, your hours page, your academic calendar, your formulary, your service status page. Alan re scrapes them every 24 hours by default, or every minute for fast moving pages, and uses the latest content on every call. No manual sync, no separate knowledge base to maintain.

Question 4

Can different phone lines behave differently?

Accepted Answer

Yes. Each phone number has its own custom AI prompt, hours, feature toggles, forward destinations library, after hours behavior, and reference URLs. Your registrar's line, your financial aid line, your IT helpdesk, your emergency line, each tuned independently. One Alan serves them all.